Issues paying online

[Missgingerella]

I've had my services suspended about a week ago because I unfortunately got behind with my bill.

I was able to pay last month's bill in full, and over half of my recent bill but my services are still suspended.

I keep trying to pay the remaining balance online through the app, and also by calling the automated payline.

Despite many attempts using bank and credit cards to pay what I owe, payments keep getting rejected.

[XRaySpeX · Accepted solution]

Try using Fast Payment online to pay by UK bank card to avoid the EE a/c site & app. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

[Missgingerella]

Thank you, 🫶 much appreciated, I followed the link and it took my payment straight away 😀.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.