Is ee wed site a joke?

[Rachw78]

The ee Web site is an absolute joke.  I pay for itemised billing (texts and calls)  for days I have been trying to access this information online with no luck other than an error message saying please try later.  I also contacted the support team via online chat but I waited over 30 mins with no response so gave up as I had jobs to do.  Why sm I paying for a service I don't receive,?

[James_B]

Hi @Rachw78,

Welcome to the EE Community. 🙂

Are you having an issue logging in to My EE, or downloading your bill once logged in?

James

[Rachw78]

I can log on fine.  I can not see recent calls/texts under data usage.

[James_B]

Hi @Rachw78,

What happens when you select 'view your allowances'  from the data usage section?

When did you activate itemised billing?

James

[Rachw78]

Itemised billing has been active for 2 years +.  The error message says please try later. 

[James_B]

Thanks @Rachw78

Please get in touch with Technical Support so a member of the team can raise a ticket for the issue with your account.

They'll be happy to help. 🙂

James

[Rachw78]

I tried this an waited over 30 minutes for a reply.  I gave up waiting.

[James_B]

Hi @Rachw78,

I'm sorry to hear there was a queue when you last tried to contact Technical Support. They'll be happy to help if you can call at another time.

James

[Rachw78]

Previous chat with someone from ee said there is a known fault that's why I can't see current usage. Why am I paying for a service I don't receive.  I will be leaving ee at the end of this contract after being with them 8 years plus.  The service is shocking!!!

[Northerner]

Hi @Rachw78 

The EE app shows my current usage.

Text BA to 150 for an update.

Thanks