Incorrect DOB

[Ruth4444]

I’ve been with EE since May this year after terrible ongoing bad experiences with Tescos Mobile. 
My problem is this…..I can’t use the EE app. My date of birth is incorrect, admittedly I put it in wrong at the beginning when I set it up. I have called 150 twice, was on the phone to the lady quite a while last time. Both times I have been told my DOB has been corrected. Nope. So, I can’t use the app, I can’t link my products or do anything with it as get an error notice. This is driving me mad. I just want to be able to use the app!! Anyone got any ideas?? I don’t have time to keep ringing 150 because I work 6 days a week. Beginning to think my move to this company was another bad idea. 
I would also like to know why I keep getting constant emails and texts saying I can upgrade, when I try to add a new phone to my bill it says I’m not exigible. The lady on the phone said I am, but could only offer me deals that I can’t afford with shorter payback times than advertised on the website. I’m thinking of just buying a phone elsewhere as I’m SIM free, but would have been nice to have all the cost in one place. Why is nothing ever simple?

[Northerner · Accepted solution]

Hi @Ruth4444 

There are a couple of points here. Your DOB can only be changed by CS but I am not sure why if they said this changed it hasn't yet, have you tried refreshing your account.

As for eligibility this is subject to status and all the emails will likely say the same somewhere in the text. You can change your advising setting or when speaking to EE ask to opt out. 

Thanks