I’ve logged on to MyEE but my plan will not display???

[Franklin2018]

I’ve logged on to MyEE from my iPad and iPhone but my plan will not display???

[thatenglishchap]

I do, yes, and I've been with EE since May 2022, I'm just trying to check
when my contract is up so I can decide if I want to switch or upgrade or
get a cheaper tariff

[Leanne_T]

Thanks @thatenglishchap 

I would suggest getting in touch with our mobile guides on 150, they will get the account looked into and get this sorted 🙂

Let me know how you get on. 

Leanne.

[RichardMoore79]

I have contact EE regarding this issue . However the advisor just said they are aware of the issue but are unable to give a time frame on when this would be resolved again. this has also been down for months

[Katie_B]

Hello @RichardMoore79.

Thanks for coming here and letting us know. 

Do you experience the same if you log in to your EE account online rather than the app?

Katie

[RichardMoore79]

Hi 

Yes this effects both the app and website on multiple devices

[Katie_B]

Thanks for getting back to me @RichardMoore79. 

Was any more information provided by our technical care team?

Katie

[Katie_B]

Thanks for getting back to me @RichardMoore79. 

Was any more information provided by our technical care team?

Katie

[RichardMoore79]

Hi Katie

No they just said they are aware of the issue but are unable to give anytime time frame on a fix.

[Katie_B]

I am sorry to hear this @RichardMoore79. 

Hopefully there is an update soon. 

Katie

[thatenglishchap]

Somehow I doubt there will be since this thread first started in 2022