Try to Manage Plans and Subscriptions

[UkzVortex98]

try to Manage Plans and Subscriptions  for broadband and mobile but can't but every time try to report to it nothing gets done and you cant see it loading 

[Christopher_G]

Hi @UkzVortex98 

Have you spoken to our Customer Care team so they can check your account and make sure everything is linked correctly?

Chris

[UkzVortex98]

yes I have they say everything is linked correctly all they say is that don't know what's wrong with it or they say know the issue when you can clearly see it say plan then have mobile box and broadband bok

[Christopher_G]

I recommend getting back in touch so that they can look into this further, @UkzVortex98 

Hopefully they can figure out what is causing the problem for you and put it right.
Chris

[UkzVortex98]

I have and they say something over and over again that don't know what's wrong with it or they say know the issue when you can clearly see it say plan then have mobile box and broadband box

[Leanne_T]

Thanks for coming back to us @UkzVortex98 

What did the team last advise when you called? 

Has a support ticket been opened to get the account looked into by the support team? 

Leanne.

[UkzVortex98]

last time i spoke to them they say same something over and over again that don't know what's wrong with it or they say know the issue when you can clearly see it say plan then have mobile box and broadband box

[Leanne_T]

Thanks @UkzVortex98 

I would suggest getting back in touch and the team can continue the troubleshooting with you to get this sorted. 

Leanne.

[UkzVortex98]

why can't you read I have gone back to them over 10+ and same thing over over again 

[Leanne_T]

I understand and I am very sorry we have no access to the account notes to see what has been completed for you to get this sorted @UkzVortex98 

If a support ticket has been raised, this will be sent to the relevant team to be looked into. 

Leanne.