I’ve logged on to MyEE but my plan will not display???

[Franklin2018]

I’ve logged on to MyEE from my iPad and iPhone but my plan will not display???

[James_B]

Hi @Franklin2018,

We have an open support ticket for this intermittent issue that is affecting a small number of customers. The cause is being investigated and will be fixed soon.

Thanks

James

[VS32]

I have the same problem

[Leanne_T]

Hi @VS32

Can you text BALANCE to 150, does this show your plan details? 

Leanne 🙂

[Sew-Sew]

I can't see my plan either

[Leanne_T]

Hi @Sew-Sew

Thanks for coming here. 

Do you have more than one number? 

Can you view the plan details in your My EE account online? 

Leanne 🙂

[thatenglishchap]

You say this problem is being fixed, I'm here two years after this thread started with the same problem

[Leanne_T]

Hi @thatenglishchap 

I am sorry to hear you are unable to view details in your EE account. 

Are you using the app or logging in through a web browser? 

Which details are not showing? 

Leanne.

[thatenglishchap]

I cannot see my plans and subscriptions on the website and I can't see
ANYTHING on the app because it keeps asking me to link my phone account to
the app and when I do it says its already linked

[Leanne_T]

Hi @thatenglishchap 

Do you get the same message if you log into your EE account through a web browser? 

Have you recently joined EE? 

Leanne 🙂