I've been with EE for just under two weeks now, having ported my number in from 3 on a pay-monthly SIM-only deal. The whole process went smoothly, and the EE network works well for me. I installed the EE App and set up an account using the email address I used when I ordered the SIM, and that's where it all went wrong.
I cannot add my SIM to my account. I cannot see any details of my account. I cannot see my profile. I cannot even post in these forums (I've set up an account using a different email address to post this). If I try to do any of these things, the App asks me to log in again, and then says "Login error - we're working on fixing this page . . .". This has been going on since my first day with EE. It isn't a great introduction to the network.
If I try to log in using a web browser (Firefox, Edge or Chrome) I see exactly the same problems. I assume the App is really a wrapper for the web site.
I have had three conversations with EE's help desk people who were polite, patient, and could do absolutely nothing to hep me.
I see from this forum that I'm not alone in having this problem. Please, please could I have some official comment from an EE representative explaining what is going wrong, and what is being done about it?
