I can’t see any text or call usage

[OzzySimpson7]

When I log into my account, I can’t see any of my usage. Up to a few days ago I could see recent texts and calls made, is anyone else experienced this?

[Jon_K]

Hi @OzzySimpson7.

Welcome to the community.

What happens when you try to view your usage?

Do you get an error message?

Jon

[SComfort99]

Since the update I’m having the same issue. 
I can’t see how much talk time I have left. 

[James_B]

Hi @SComfort99,

Welcome to the EE Community. 🙂

Do you see an error message when trying to view your full usage?

James

[imi2518]

Yes same problem 

[Leanne_T]

Hi @imi2518

If you log into your My EE app and select Mobile Plan, View your allowances then Extra Charges, does this show for you?

Leanne.

[Ha43]

Yes since the recent update this can’t be seen anymore 

when will this be fixed ? 

[Jon_K]

Hi @Ha43.

Does this happen on the app and online?

Jon

[imi2518]

Yes I get to that stage but no further, please see attachment

[imi2518]

Just on the app