I can't log in to upgrade my plan

[youshiqi]

I can’t log in on the webpage to upgrade my deal. I want to get a5g plan and I am already a customer of ee but every time I stuck at the log in page when I try to finish payment. It is the page of filling the form of myself including choose whether to keep this number 

[Jon_K]

Hi @youshiqi.

Are you able to try using another browser, or the My EE App?

Do you get an error message?

Jon