I CANT SEEM TO GET AN MANAGE ACCOUNY

Dana2025 · ‎20-12-2025

Hi all,

Please help me with this issue that has been occurring over the last 4 days. I can't access MT EE from the apps or website after a successful login. The next page says, "Sorry, there seems to be a problem." I rang customer service, then tech support, but they said everything seemed fine on their end. I tried uninstalling the app and clearing the cache, but it still isn't working, even on my laptop.

Northerner · ‎20-12-2025

Hi @Dana2025

Ask EE to delete your online profile and register again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎20-12-2025

Hi @Dana2025

Ask EE to delete your online profile and register again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Dana2025 · ‎22-12-2025

Hi,

Thanks for your advice and guidance. As you said, I have now done and all the back on. Have a nice day, a merry Christmas and a happy New Year.

cheers,

Dana