How to remove a Mobile Account?

MateuszSidorowz
Investigator
Investigator

‎24-12-2023 09:20 AM

On the EE app when I’m on the Bill section there’s an extra mobile account which just shows this error. I dunno how to remove it because every time I open the bills menu I have to switch to the one below that one is the actual Mobile Account that shows my bill.

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3 REPLIES 3
Katie_B
EE Community Support Team

‎24-12-2023 10:49 AM

Good morning @MateuszSidorowz. 

Welcome to the community. 

Have you recently cancelled a line on your account?

Katie

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MateuszSidorowz
Investigator
Investigator
In response to Katie_B

‎25-12-2023 04:00 AM

All I had was I called about changing the main number to my phone contract one as originally I used a Pay as You Go SIM

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Leanne_T
EE Community Support Team
In response to MateuszSidorowz

‎26-12-2023 10:31 AM

Thanks @MateuszSidorowz 

Please give us a call on 150 and the team will get this looked into for you. 

Leanne 🙂

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