How to contact EE Customer service?

[whyisthisneeded]

How do I contact EE without having to call? The live chat feature seems to have been removed and I can't get through via the relay service. Why does such a large and key service provider have such limited contact portals?

[James_B]

Hi @whyisthisneeded,

Welcome to the EE Community. 🙂

Our Live Chat service is still available at ee.co.uk/contact-ee.

Hope this helps.

James

[whyisthisneeded]

thanks @James_B 

everything works now weirdly😅 I have tried quite a few times over a couple of weeks and its always unavailable.

[James_B]

Thanks for the update @whyisthisneeded

I'm glad you were able to get connected.

James

[Dawn12]

I've tried this for a week now and nowheredo it appear. I've had to hit the complaint tab but that doesn't help as they keep phoning and I have no hearing at the minute s9 can't answer. Hence been trying to contact online!!!

[Katie_B]

Hello @Dawn12. 

Welcome back to the community.

I am sorry to hear you have still not been able to get in touch with our customer care team. 

There is also an option to use the Relay Service by dialling 18001 before 07953 966 150. 

Katie

[Jackie1966_ch]

Having problem phone sim not activated saying emergency calls only

[Leanne_T]

Hi @Jackie1966_ch 

Thanks for coming here. 

Is this a replacement SIM card? 

Leanne.

[kennetholuchukw]

Hi 

[Katie_B]

Hello @kennetholuchukw. 

How can we help?

Katie