How is shutting website an improvement? Please explain.

Df8235
Explorer

‎01-06-2023 09:57 AM

 
0 Helpful
7 REPLIES 7
Katie_B
EE Community Support Team

‎01-06-2023 11:20 AM

Hello @Df8235. 

Welcome to the community. 

Are you experiencing issues with the EE website or your My EE account?

Katie

EssexBoyEE
Ace Contributor
Ace Contributor
In response to Katie_B

‎01-06-2023 12:50 PM

I believe the MyEE Website Login Page is down at the moment.

354-
Star Contributor
Star Contributor

‎01-06-2023 02:30 PM

add-on.ee.co.uk/status -  on EE 4G mobile broadband is not available.

! Sorry, something went wrong

Please try again (GW034) 

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Chris_B
EE Community Star
EE Community Star
In response to 354-

‎01-06-2023 04:29 PM

@354-   Does it work now ?  As I can now login to my account 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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354-
Star Contributor
Star Contributor

‎01-06-2023 04:49 PM

@Chris_B  - Able to view the info now.

Also when I text BA/AL to 150 at the time, to check. 150 returned, saying I was not an EE customer, also text "number" to 150, it said I was not an EE customer.

Dialled 150 to listen to the lady's voice for balance, she was able to say the correct balance.

Everything has caught up now and working and displaying.

 

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Df8235
Explorer
In response to Katie_B

‎02-06-2023 11:37 AM

This is the third day the website has been shut. I need to transfer data
from my tablet to my mobile. If the data hasn't been transferred by Monday
5th I forfeit something I have paid for.
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Katie_B
EE Community Support Team
In response to Df8235

‎02-06-2023 11:42 AM

Hi @Df8235. 

I am sorry to hear you have not yet been able to gift data. 

Our customer care team on 150 will be happy to process this you. 

Katie

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