How is shutting website an improvement? Please explain.

[Katie_B]

Hello @Df8235. 

Welcome to the community. 

Are you experiencing issues with the EE website or your My EE account?

Katie

[EssexBoyEE]

I believe the MyEE Website Login Page is down at the moment.

[354-]

add-on.ee.co.uk/status -  on EE 4G mobile broadband is not available.

! Sorry, something went wrong

Please try again (GW034) 

[Chris_B]

@354-   Does it work now ?  As I can now login to my account 

[354-]

@Chris_B  - Able to view the info now.

Also when I text BA/AL to 150 at the time, to check. 150 returned, saying I was not an EE customer, also text "number" to 150, it said I was not an EE customer.

Dialled 150 to listen to the lady's voice for balance, she was able to say the correct balance.

Everything has caught up now and working and displaying.

[Df8235]

This is the third day the website has been shut. I need to transfer data
from my tablet to my mobile. If the data hasn't been transferred by Monday
5th I forfeit something I have paid for.

[Katie_B]

Hi @Df8235. 

I am sorry to hear you have not yet been able to gift data. 

Our customer care team on 150 will be happy to process this you. 

Katie