The EE Community

Is there a dropping out issue with the Smart Hub 2 or do I have a faulty router?

Recently, on a near daily basis my BT Smart Hub 2 router (EE would not provide the newer WiFi 6 router when we switched) has been disconnecting from the internet.It is always the same, websites and google searches will not load, but any games in prog...

Watch Ultra Samsung

Have got a S25 Ultra and a Watch Ultra. S25 on sim only unlimited sim which is working. Have tried to link up Watch to network via wearable menu got the can take up to 4 hours to activate this has been over a week now still saying same thing. My acco...

trying to find someone i can talk to

I can’t access duluxdecoratorcentre.co.uk on EE mobile

As above. But, if I use a VPN, I can. I can access it using WiFi and other mobile providers can access it. What’s going on with EE mobile? Btw, I am a decorator and need to access it. Thanks for any help. 

Now Sports TV

Why is so difficult to cancel NOW sports from your package.I've been trying to cancel on the app and online. Spoke to the team and says they cannot cancel as I have an open order (which is a power cable for our router that was sent out as a dodgy ite...

1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...

EE Broadband APP WifI Controls not working

I have recently signed up to EE Broadband.   My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website.   An error message appears and states it is a problem with EE.  I ...

obtaining a pac code that hasn't already expired

I am moving from EE - long story.  I requested a pac code.  Put the new sim in my phone entered the information and says 'pac code expired or incorrect'.  I spend 20 minutes on the phone to an EE advisor to be told 'it should work now'  I have tried ...

Looking for those on the 1.6Gbit service and having problems (see inside).

Hello all,Ever since switching to the 1.6Gbit service and moving to the Smart Hub Pro (the white, but tall WIFI 7 router) provided by EE I, as well as many others are experiencing issues with what seems to be a firmware issue on the hub. It seems to ...