How do i view my bill and contract

[Katie_B]

Hello @CARLVO. 

Thanks for coming here. 

I am sorry to hear you have not been able to access your EE bills. 

If you continue to get this error, I'd recommend reporting this to our technical care team by calling 150. 

Our technical care team have account access the ability to raise a ticket for further investigation.

Katie 🙂

[CARLVO]

as UNHELPFUL as usual - nothign works on your website , telephoning doesn't resolve it clearly EE is not a good option for service. 

[Ali_A]

@CARLVO 

When you called Customer Service, did the team raise a ticket for the issue you are facing? 

Ali 

[Joy641]

Have been trying that since Tuesday Have even called ee a few times but can't get into it

[EJC43]

The app doesn't work for me. Never has. Cannot do anything on it since November 2024.

[EJC43]

The app has never worked since I eventually got in to EE. Never had this issue when WITH BT.

[Michael_D]

Hi @Joy641 

Welcome to the community.

What is happening when you try to login? Do you see an error message?

When you have spoken with our guides over the phone, what have they said?

Michael

[Michael_D]

Hi @EJC43 

I can see you posted about this a couple of months ago.

Have you spoken with our tech guides over the phone so they can have a look at your account and help to get it working?

Michael

[EJC43]

1. Have you ever tried getting through to EE? 

2. If lots of people are having the same problem, why is it not being fixed?

[EJC43]

Always shows error messages saying that it is not us but the fault is with EE.