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Hi I am going to Japan and America.. need to have access to phone internet what

Sw1973
Visitor

‎02-04-2025 10:36 PM

 
0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-04-2025 03:37 AM

@Sw1973 :

  • USA: If you are on contract, you may use your usual UK allowances outside the EU with up to 50 GB data per billing month if you have more, when you buy the Zone 1 Pass for £5 / day or £25 / week or already have it as an Inclusive Extra or you have an EE Full Works or EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/usa.
  • Japan: If you are on contract, you may use your usual UK allowances outside the EU with up to 500 MB data per day if you have more, when you buy the Zone 3 Pass for £7.50 / day. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/japan.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Schockwave
EE Community Star
EE Community Star

‎03-04-2025 02:09 PM

@Sw1973 , if on contract, please make sure that you have roaming enabled on your account before going abroad, no need to do this if on pay as you go, as it is already enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.