Bill query

[RD86]

Hi,

I was recently in oman and was unable to apply my roaming tariff due to blocks from the nations internet. I was charged in excess of £400 for calls i had to make back home. All places I have been to this year I have had zero issue with accessing my roaming. Is there any way to reduce this please as I was unable to access it whilst in oman and wasnt near credible wifi either that allowed me to use wifi calling (not for want of trying) any help would be amazing.

[bristolian]

What do you mean by "unable to apply my roaming tariff"?

Are you saying that you were unable to buy a roaming pass, and have thus been charged for per-minute/per-text rates for using your phone in Oman? Or do you mean something else? If your plan includes a roaming add-on as standard, it would apply automatically without any need for additional intervention.

[RD86]

So I was given the option via text to apply a 7 day pass for 25 gbp, failure to apply would result incurring costs of £2.34 per min and 93p per text. As I was unable to access the option I have incurred charges based on the latter. If that makes sense.

[XRaySpeX]

@RD86 : Are you saying you were unable to browse to the EE add-on page to buy the £25 Roaming Pass cuz of national restrictions put on the use of data by the country you were in? EE can't legislate for or insure against such national restrictions by a foreign country.

[bristolian · Accepted solution]

Indeed - so you paid per-minute/per-text rather than using flat-rate roaming.

You would have to take this up with EE-CS, but do expect them to ask what specific problems you had with trying to purchase the pass.