I was told I had free roaming

[040892]

Hi 

Before I started new plan in March, I was told I had free roaming outside the UK, I also asked the guy on the phone if it will be free for Sierra Loene as I will.be traveling to west Africa in April and he said yes it will be.

To my surprise when I landed yesterday I received a message saying that roaming is not free and I will be charged £15.

Please call someone look into this for me, as I need to start using my phone.

Thank you. 

[Peter_W · Accepted solution]

Hey @040892.

Welcome to the EE Community!

Whilst some of our plans offer inclusive roaming in a range of countries, Sierra Leone isn't a destination that's ever been included with this. 

We aren't able to provide an inclusive option here, but once you return to the UK we can definitely look into your account so we can be sure what's set up, and also get the call listened to and fed back as well. 

You can find all the details you need for getting in touch once you're ready on our contact us page.

Peter