Gifting data

[kellynaomi88]

Is anyone having issues gifting data on the app? Also struggling to do it online, page won’t load.

[Gareth43]

Yeah yre not the only one. Loads of people experiencing these kinds problems and i myself have had this problem for ages. Apparently EE are meant to be looking into this problem. But up untill now everything that I was asked to do by EE as failed to fix the issue.

[Leanne_T]

Hi @kellynaomi88

Thanks for coming to the community.

Is this the same today for you? 

What happens when you try and gift data in the app? 

Leanne 🙂

[Leanne_T]

Hi @Gareth43

Thanks for posting. 

Have you been back in touch with our mobile care team to let them know the issue is not resolved for you? 

Leanne. 

[kellynaomi88]

Hi Leanne, 

There is no drop down for “select who needs data”. I have my mobile and sons iPad on my account and often gift the iPad data. 

App is still the same today, I managed to gift on the website last night after going a long way round instead of straight to data usage and gift 

[Leanne_T]

Thanks @kellynaomi88

Have you been able to gift data on the app recently?

If you follow the steps in this post can you view the details and gift data? 

Leanne 🙂

[kellynaomi88]

I’ve only just downloaded the app as gifting data wasn’t working online so thought I’d try that but doesn’t work, seems I’m not the only one. Looks like a bug on the app

[Leanne_T]

Thanks @kellynaomi88 

Have you tried following the steps in the post I linked? 

Do you have those options showing? 

Leanne.

[kellynaomi88]

That’s how I did it in the app anyway, I didn’t know there was any other way to do it? There isn’t a drop down to select the number I want to gift data to 

[Leanne_T]

Thanks @kellynaomi88

I have sent you a message for some details. 

Leanne.