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Gifting data not working on iPhone app

Miwalker
Investigator
Investigator

Hi All,

I have mine a my other half’s phone on my account, both pay monthly. Gifting data isn’t working through the app.I can select her number as the number to gift from, but don’t get my number as an option to gift too. 

8ED1BC14-57A4-4696-9E7F-FA64F2307E16.jpeg

This was working until recently. Possibly app related, but I am just out of contract.

Half also tried online via safari on the iPhone, but clicking the below just takes me to blank page…

5E7C7EDF-047B-4F80-8380-8B0235528098.jpeg

I think something is broken…

Thanks.

1 SOLUTION

Accepted Solutions

Yes, but it is less convenient. apparently they will be rolling out an update to the app on the 6th. Let's see.

View solution in original post

8 REPLIES 8
Miwalker
Investigator
Investigator

Update: I managed to do it online on my laptop, so something is definitely broken when using an IPhone. 

XRaySpeX
EE Community Star
EE Community Star

It's not the iPhone; it's the app. You did it with your online MyEE which you can access from both lappy & phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
heat57
Contributor
Contributor

Similar issue here. Tried to gift data from my number, I manage the account, to my wife’s number, but there is no drop down selection in the ‘gift to’ box. EE seem to have too many issues of late. I’m getting very frustrated.

James_B
EE Community Manager
EE Community Manager

Hi @heat57,

Are you able to gift data using My EE online?

James

Yes, but it is less convenient. apparently they will be rolling out an update to the app on the 6th. Let's see.

James_B
EE Community Manager
EE Community Manager

Thanks @heat57

You should see the ability to gift data via the app restored soon.

James

Miwalker
Investigator
Investigator

Gifting data now appears to be working again in the latest app update.

Thanks All.

Leanne_T
EE Community Support Team

Thanks for the update @Miwalker

Leanne.