Gifting data not working on iPhone app

[Miwalker]

Hi All,

I have mine a my other half’s phone on my account, both pay monthly. Gifting data isn’t working through the app.I can select her number as the number to gift from, but don’t get my number as an option to gift too. 

This was working until recently. Possibly app related, but I am just out of contract.

Half also tried online via safari on the iPhone, but clicking the below just takes me to blank page…

I think something is broken…

Thanks.

 

[Miwalker]

Update: I managed to do it online on my laptop, so something is definitely broken when using an IPhone. 

[XRaySpeX]

It's not the iPhone; it's the app. You did it with your online MyEE which you can access from both lappy & phone.

[heat57]

Similar issue here. Tried to gift data from my number, I manage the account, to my wife’s number, but there is no drop down selection in the ‘gift to’ box. EE seem to have too many issues of late. I’m getting very frustrated.

[James_B]

Hi @heat57,

Are you able to gift data using My EE online?

James

[heat57 · Accepted solution]

Yes, but it is less convenient. apparently they will be rolling out an update to the app on the 6th. Let's see.

[James_B]

Thanks @heat57

You should see the ability to gift data via the app restored soon.

James

[Miwalker]

Gifting data now appears to be working again in the latest app update.

Thanks All.

[Leanne_T]

Thanks for the update @Miwalker

Leanne.