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App update

Lee792
Visitor

‎09-09-2022 04:12 PM

App update has stopped the app from working for the last 4 hours it's been stuck on the screen that says it's is being improved, the app worked perfect before this update, when things work no need to mess around with them,I'm sure you will have many more customers that are having this problem .

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎09-09-2022 04:56 PM

Hello @Lee792 ,

Welcome to the community,

Can you please delete the app and download it again? You will need to probably register again with your email address and password and it should then work.

I presume this is the new app and you were using the old app previously, it should then work.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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