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Explanation

Walid1975
Visitor

‎24-07-2025 11:58 AM

  • I have obtained a document from EE which is a proof of usage , this confirms the device I lost year year in June is still being used in may 2025 , I need an explanation of why this is so I can provide this to my insurance company 
0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎24-07-2025 12:40 PM

Hello @Walid1975 ,

Welcome to the community,

This is not customer services, we have no account access and do not know who you are, you will have to speak to customer services  to get this sorted.

One thing, did you report your phone lost or stolen? EE would have blocked your device and SIM card. If you did not, then not sure how you can prove it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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