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Esim

Scottlambson
Investigator
Investigator

‎16-11-2023 04:02 AM - last edited on ‎16-11-2023 07:45 AM by

I was able to successfully move my sim to my new iPhone 15 as eSIM. I had to return iPhone 15. Replaced with a new iPhone 15 but now I can’t transfer the sim because it says my old iPhone has no sim. 
can you email me the qr code so that I can activate the iPhone 15 which only accepts eSIM. I have no internet. No phone service. I’m travelling in us and I am desperate to get this fixed. 
XXXXXXXXXXXXXX

 

[Mod Edit: Removed email address]

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎16-11-2023 07:53 AM

Hi @Scottlambson 

Welcome to the community.

It sounds like you'll need to order a replacement eSIM.

You can do this by:

  • popping into an EE store with ID
  • calling 150 from your EE phone or 0800 956 6000 from an alternative line
  • logging in to EE Online

Chris

0 Helpful
chistery
Brilliant Contributor
Brilliant Contributor

‎16-11-2023 08:01 AM

You also can't activate an EE SIM when roaming. You'll need to be back in the UK to connect to the EE network.

0 Helpful
Scottlambson
Investigator
Investigator
In response to Christopher_G

‎16-11-2023 12:00 PM

I’m in USA so I can’t pop into estore. I was able to text ee and they activated my new eSIM card. Wait 24 hours for it to work.
0 Helpful