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Early Upgrades

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joe-lee-21
Explorer

‎18-07-2023 02:10 PM

Hi! 
I'm in the period where I can upgrade early - However each time I choose a phone I get a message saying "it looks like there aren't any appropriate tariff's" - Or something to that effect.. 

Why is this? 
I've looked through the T&C's and cant see anything obvious relating to this?

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Christopher_G
EE Community Support Team
In response to joe-lee-21

‎18-07-2023 06:34 PM

Hi @joe-lee-21 

If you speak to our Mobile Care team, they'll be able to check manually what's available.

Chris

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Alex_M
Star Contributor
Star Contributor

‎18-07-2023 02:18 PM

Hi @joe-lee-21,

What happens if you text UPGRADE to 150 - does that tell you that you are eligible?

Thanks,
Alex

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joe-lee-21
Explorer
In response to Alex_M

‎18-07-2023 04:23 PM

yea it does. Theres about 2 phones that it will let me go to online - both of which are in excess of 80 per month. 
Wanted to change back to google pixel. Suspect its to do with my current contract cost

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Christopher_G
EE Community Support Team
In response to joe-lee-21

‎18-07-2023 06:34 PM

Hi @joe-lee-21 

If you speak to our Mobile Care team, they'll be able to check manually what's available.

Chris