12-05-2022 06:29 PM
Hi
I can’t get EE chat to work on my account ?
Any advice ?
12-05-2022 07:13 PM
@Rachy_51 Are you a contract customer? Is only available to contract customers. And live chat is only available when an agent is free to chat they also take calls so are not just sitting there waiting for customers to live chat.
12-05-2022 07:23 PM - edited 12-05-2022 07:27 PM
If you are on contract just click "Contact Us" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours. There is no Live Chat for mobile billing queries.
For what do you need it? Perhaps we can help if your query is not a/c specific.
14-05-2022 07:56 AM
All sorted now - thank you