Debt passed on debt collection agency

[Dunks91]

So i was behind on payments and wasn't able make any payments until yesterday where I came to a resolution via chat on the app. Then today I received a txt to say that it had been passed on them (collection agency) and gave me a reference number. 

As I already have a plan in place with EE how do I deal with the agency? Will EE cancel the collection order as I have a plan in place ? Or will I have to speak to the collection agency myself ? 

What would be the likely outcome? 

[Katie_B]

Good morning @Dunks91. 

Thanks for coming here. 

Do you have the agency name or was this passed to EE's collection department?

Katie

[Dunks91]

The agency is called CRS..

[Katie_B]

Thanks for confirming @Dunks91. 

As this has moved from EE's collection team I would recommend giving us another call to discuss this further. 

Katie

[xreama]

Hey, I was wondering if I could find out why I owe EE £500, I now owe it to Lowell's and I honestly can't remember what for, is there a way I can check why I owe this money? 

[Chris_B]

@xreama you’ll have to call customer services to ask this.  

[xreama]

What number do I call? I'm not with EE anymore, thanks

[Katie_B]

Hi @xreama. 

Please try calling 0800 956 6000. 

Katie 🙂