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EE app not working ever

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tygrysa
Investigator
Investigator

‎15-02-2024 09:16 AM

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anything all I want to do is upgrade 

60 REPLIES 60
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Linzi_H
EE Community Support Team
In response to Sarah767

‎02-04-2026 07:00 PM

Hi @Sarah767 @CraftyJon 

I'm disappointed to hear that you're unable to log into your online account successfully. 

We'd always suggest reaching out to the team first so they can investigate what's hapening. They'll be able to raise a support ticket if needed too. 

If our team are still unable to resolve things, then you can request to escalate this to a team leader and open a complaint. You can open a complaint over the phone with us, or by heading to 👉 Make a Complaint and using our webform. A dedicated member of the team will then reach out within 7 days to discuss everything. 

Linzi 

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