EE app not working ever

[tygrysa]

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anything all I want to do is upgrade 

[GH1000]

Hi,  

The app and website have been broken / down for around 40,000 customers since I returned to EE in Feb 2024. I have just been told by the technical team (again) they are hoping the issue will be resolved by the end of November 2024 but they were not overly confident that this latest deadline would be met. You get the same message that they are hoping to have it fixed by the end of the month every time you call - perhaps someone from EE would like to answer to this message and tell everyone if anything is actually being done, when it will actually be fixed and why to has taken 9 months (or longer) to fix the problems?

[Peter_W]

Good afternoon @GH1000, welcome to the EE Community. 

If a customer is experiencing an issue, with either their app or any aspect of their service, we'd always recommend they get in contact with us and we'll strive to sort it then and there. 

If this isn't possible we'll get it raised with our support teams for further investigation, and these tickets will be used to identify any potential trends or wider issues. 

We can't guarantee or assume that the cause of every customer's issue will be identical though, so that's why we would always advise getting in touch so we can investigate the exact circumstances.

If there is a wider fault this can sometime be complex, and potential fixes need a period of testing and revision so we can be sure things are as they should be.

We'll always aim to keep you in the loop and get things resolved as soon as we can, though.

Peter

[Cal_le]

I’ve already done this.  I still can’t get on to the app or website despite technical support intervention.  Absolute shambles.  I’ve been told I had a different email (old one) linked so that was un-linked and new one added.  Still can’t get on. No feedback or being kept in any loops.  It’s been an ongoing saga for months now. Never used to have any issues with it at all.  I’m jumping ship to another provider in the new year as luckily I’m not tied to a contract. I’ve been with EE since the good old Orange days but can’t seem to get a resolution on this and it’s really annoying.

[Chereze]

Hi

has it been sorted for you yet? Been waiting since last year May and still no joy 

[Chereze]

Been waiting from since May and still cannot  log into the App. It’s getting frustrating now 

 

[Warren67]

Yes finally fixed last month.

[Cal_le]

Nope…so frustrating, as is the lack of help when I call and try to resolve.


Sent from my iPad

[AF55]

The EE app is absolute garbage. Can't manage our home WiFi with it as it keeps crashing and repeatedly says "Something went wrong" or "Try again later"

[Chris_B]

@AF55  This thread is from early last year and has nothing to do with EE broadband.     And the app works fine for many BB customers.  

[Michael_D]

Hi @AF55 

Welcome to the community.

Have you tried to delete the app and install it again to see if that will let you see manage your WiFi?

If it doesn't, have you spoken with our tech guides for them to look into this further?

Michael