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EE app not working ever

tygrysa
Investigator
Investigator

‎15-02-2024 09:16 AM

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anything all I want to do is upgrade 

56 REPLIES 56
JAMBOOS1
Established Contributor
Established Contributor
In response to Rach_H

‎12-08-2024 03:55 PM

As I said can log in far as it goes been with technical 3 times still nothing 

Screenshot_20240812_155146.jpg

 

Linzi_H
EE Community Support Team
In response to JAMBOOS1

‎12-08-2024 06:09 PM

Thanks for letting us know @JAMBOOS1 

Are you also having the same trouble when you log in through the main website?

Linzi 

0 Helpful
JAMBOOS1
Established Contributor
Established Contributor
In response to Linzi_H

‎12-08-2024 06:21 PM

Yes an have contacted  technical  support 3 times an still the same have to text 150 to get my balance an have a 5g phone just a little cheesed off

0 Helpful
Linzi_H
EE Community Support Team
In response to JAMBOOS1

‎12-08-2024 06:28 PM

I completely appreciate you'll be feeling fed up @JAMBOOS1, especially if it's the app and your main online account both not working.

Our technical support team should be logging this if you still have no online access whatsoever.

I would suggest reaching back out to the team so we can make sure everything is set up correctly. 

Linzi 

JAMBOOS1
Established Contributor
Established Contributor
In response to Linzi_H

‎12-08-2024 06:34 PM

As I have said phone technical support 3 times keep u on phone for half an hour or so an getting nowhere so have just give up

0 Helpful
Linzi_H
EE Community Support Team
In response to JAMBOOS1

‎13-08-2024 10:43 AM

I know it's not much fun having to wait while the team works on your account @JAMBOOS1, but they are the right team to speak with to get this sorted out. 

Linzi 

Melbury
Valued Contributor
Valued Contributor

‎17-08-2024 09:55 AM

Ever since moving from BT To EE my app has not worked properly. The broadband tab will not open, just a spinning circle. Therefore  I cannot access router and WiFi controls. I have made many phone calls and each time I'm told it is being passed to a "back end team". I never get a response and have to make another call. The people I speak with are very sympathetic but no-one appears to know how to help .

I sent off an online complaint this morning.

 

0 Helpful
RBol53
Visitor

‎25-08-2024 09:18 PM

I have the same problem . 
has anyone managed to get it sorted and if so how did you resolve it? 

0 Helpful
Melbury
Valued Contributor
Valued Contributor
In response to RBol53

‎25-08-2024 09:29 PM

After many phone calls I was told last week that the EE app isn't compatible with BT router 

0 Helpful
JAMBOOS1
Established Contributor
Established Contributor
In response to Melbury

‎26-08-2024 08:52 AM

I don't have a bt router an my app still not working I have give up with ee
excuses
0 Helpful