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EE app has stopped working with latest Android update

charlwillis
Explorer

My Android phone (Android 13, Pixel 6 phone) required an update and a restart yesterday and now the EE app won't open and I get constant (every 20 secs or so) notifications flash up that the EE app isn't responding and needs to close. Further restarts/resets haven't helped. The only option seems to be to uninstall the app! Any ideas? 

10 REPLIES 10
Shanni10
Explorer

Goto App settings, My EE app, Permissions and remove contacts. Dont need to clear cache/data etc. This is the quickest way around problem.

However, when you do try to sync contacts, it crashes and doesnt open. Looks like there is a problem with new update.