We took EE for mobile sims and broadband late November 2023. Accessing the app and website has been a disaster from day 1. Fed up with contacting EE about it. Seems there are known bugs that have been there since prior to our contact. Now all we get is a page saying our account is closed!! Leaving for three months in Spain tomorrow and mobile sims and our roaming package is essential. Hopefully it’s only the app and website that has failed and our accounts are running well.
