The EE Community

Suspicious Text

I received a text message apparently from EE saying:EE: We were NOT abIe to take payment for your biII. In order to avoid service cancellations, pIease visit: (REMOVED LINK FOR OTHERS SAFETY) now.I presume this isn’t EE?

Arlo secure subscription code

I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent...

Two iPads one SIM

EE flex plan

Hi I need some clarification. Today in store (Meadowhall) i upgraded my device to the iPhone 16 pro max, I paid £100 upgrade fee and traded my old device in. The full works plan was £83 a month for 3 years so I took this option. I signed something (I...

Netflix Activation not working

This is a long one!April 17th I upgraded to EE from BT via a BT guide to a broadband and TV package including TBT Sport. During this upgrade I was told and have email confirmation dated 17 April that Netflix was part of my TV bundle to avoid having t...

SIM only

Can I add a pay monthly SIM to my account for my son 

EE TV Recordings

I have pro TV box. It's not giving me the option to record programs other  than by using the record button on the remote. It was an option under the info on the program, now it's just set reminder / search. Also I could always record programs on Wild...

Upload problem Roaming EU

I am in Greece and have purchased roaming for my pixel pro 7. I have mostly 5G reception  but my photos in google get stuck uploading and keep burning battery all day. I have some pics not uploaded from 3 days ago but some have gone up - any ideas?

It seems EE don't want to keep long standing customers

I've been an EE customer for over 11 years.And an EE broadband customer for around the same time.  Unfortunately I had to leave the broadband due to multiple constant faults with the service which was acknowledged and I was able to leave the contract...