Community Activity

Resolved! Upfront payment not being refunded.

I tried to order a phone on the 6th July and had to pay an upfront payment of £30. My order was cancelled but I haven't had the refund back for the upfront payment - my banking app still states that its pending. How long will this take please? 

EE Smart 4G Hub

Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.

jockwav1 by Established Contributor
  • 370 Views
  • 19 replies
  • 9 Helpful

BT EasiCom 1000

I've got a BT EasiCom 1000 land line phone I've used for years.I've gone to VOIP on my EE router, and the phone doesnt work correctly.I can make outgoing calls no problem, but incoming calls are rejected at the callers end.For example, it I call my h...

Great customer service.

Yesterday, I was having an issue with my phone freezing,and was unable to use it. As an ee customer,I called into  the Sheffield branch, on The Moor. A gentleman there resolved the issue really quickly for me, and I'm extremely grateful.Unfortunately...

Mnm62 by Visitor
  • 19 Views
  • 1 replies
  • 0 Helpful

TWO ROUTERS LATER AND STILL NO INTERNET

Following 12-months excellent full fibre broadband service at our holiday home 4-weeks ago the internet went down with the router showing a green light. Two subsequent calls with the EE trouble shooting team led to a new router being sent, apparently...

MORVOREN by Explorer
  • 62 Views
  • 5 replies
  • 2 Helpful

Reference Request

Hi I worked at EE until september last year and require a reference details for my new employer please could I be guided in the right direction? Thank you!

jess041 by Visitor
  • 7 Views
  • 0 replies
  • 0 Helpful

New upgrade

Hi I've just upgraded my contract but its used my daughters number not mine how do I change this to mine

43gb used up in 3 hours?

So, I just moved into a new house and we don’t have any wifi so it’s been a big struggle with managing data, etc. This morning at 12:30am, my data ran out so I bought a brand new pack which redeemed and gave me my usually 43.5GB (see photos attac...

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How do I get an invoice for my Device Payment Plan?

Hello,I need an invoice for the direct debit for my phone, I can find my bill for the data and contract but not for the device itself. In the "Your device" section I can see the payments made, but I can't download a PDF of the invoice / Receipt or bi...