Since October last year my online EE account has been unable to properly sign in, browse the store etc.
I’ve raised this issue many times with EE and every time I get told ‘we’ll call you back in a week once our account team has had a look’. That never happens.
Switched to EE broadband from BT earlier this year to get the 1.6gbps service. That was a mistake, it was the most stressful, unorganised and unprofessional purchasing experience of my life. Literal hours on the phone with EE trying to rectify their mistakes and it got to the point we had to completely close the account and re-open it in someone else’s name in the household because they had messed it up that bad!
Months go by, still can’t get into my EE account. More promises that it will be fixed 'end of Feb, first week of March’ etc.
Guess what…. Still broken! Even after months of EE telling me ‘the fix is being applied next week’ over and over and over again, my account is still broken.
‘Sorry there looks like there’s a technical error’
’Your broadband account can not be found’ etc.
At this point when I move house later this year I am dropping EE broadband as fast as possible. I don’t even care about early contract penalties at this point. £75 a month for a service that I can’t even manage online is just a joke at this point. Also the fact that I'm paying £75 a month for 1.6gbps download and 130mbps upload is criminal. If I lived down the road a bit and could get CityFibre, I could get 2.5gbps symmetrical for £50. Funny what having a monopoly on an area does to pricing.
And before an EE guide tells me to 'Call 150', I have tried this morning but once you eventually get through the endless phone system pressing numbers here, there, everywhere, hanging up again because a robot wants to 'do remote checks on your line' which is irrelevant to my issue, it then tells me there's a hold time of 30+ minutes just to speak to someone in the accounts team!
I might actually just stop using EE entirely at this point. Used them for mobile for 12+ years at this point and since the BT merger I've never had such a bad experience with them.
