EE App

[Pablo1982]

I have had the EE app running perfectly for the past 6 months, but as of this month it just doesn't work at all. For some reason i can't get past the log in page and or I get error messages. Is anyone else out there having the same issue, does anyone know if I can still manage the devices on the WiFi network another way??

[Northerner]

Hi @Pablo1982 

What device do you use. 

Have you checked for updates.

Thanks 

[Pablo1982]

I am using a Google device, all the phone software is up to date, device reset, etc,  I have the most recent app updates and still no change.

I deleted the app several times and reinstalled it but this hasn't worked either

[Rach_H]

Hi @Pablo1982,

Welcome to the Community!

I'm sorry to hear about the issues you're having. Are you able to log into your online account, or are you seeing the same issue when you try and do this?

Rach 

[Pablo1982]

Evening Rach_H,

I get the same message when trying to log in via the app and logging in via a EE website. I have tried using all the methods on a phone, iPad or a desktop computer, both WiFi on 5G but still no progress.

Message reads;

"We can't load this right now. There's a problem getting the information to you. Try again or get in touch if urgent."

[Emma3011]

I've had the exact same issue for weeks now. I called to add another line and even that wasn't at the store next day to collect,  like they told me it would be. Still haven't been updated about the order a week on and still can't access my account it's an absolute joke

[Christopher_G]

Hi @Emma3011 & @Pablo1982 

If you've had the problem for a while, and it isn't working on a few different devices, I recommend speaking with our technical support team so they can check everything from our side for you.

Chris

[Pablo1982]

Hi Christopher_G

I have spoken to them over the weekend and they scheduled to call me back but have heard anything. 

Is there/ has there been an issue with the EE app and is it being looked into to get resolved, also is there anyway that I can manage the devices connected to my WiFi network outside of the app/ mobile login so I am able to change the device usage times???

At the moment I am completely locked and can not make any changes??

[Christopher_G]

Thanks, @Pablo1982 

There's nothing that I can see that's similar to this. 

I'm sorry to hear that you haven't received that call from customer services. When was the call scheduled for?

You can manage some aspects of your broadband through the EE Hub Hub manager.

Chris

[Pablo1982]

Hiya,

That hasn't worked either....

Can you advise on what I need to do next and or pass this up the chain to someone who can help please.