Community Activity

Plan Add-On

As it can be seen from screenshots I have 4 add ons and one of them is EU Roaming Free, but I am forced to pay £15 for Roaming in Poland. How is that possible? If I won’t pay I am unable to use my phone!

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Top Up has vanished from my account

I topped up my phone by £10 yesterday morning, didn't use it all day and then when I did try to make a call late afternoon I was told I had 10p in my account, not enough to make a call with. Anyone else experience this? Thanks 

Olive12 by Visitor
  • 2 Views
  • 0 replies
  • 0 Helpful

No suitable plans?

My contract ran out months ago and been trying to upgrade. I just get no suitable plans available on every single phone I try.I can't call and want to do online, what's going on?

Unable to buy pack

I topped up my aacount with £5 but when i try to buy pack05, it tells me " To buy your £5 plan again, simply top up £5 and your plan will start automatically”. I texted AL to make sure and I have ofer £5 in my account. Why can't I buy the pack?

Google Pixel, Garmin & Bluetooth

I've downgraded from a 2 year old Samsung to a Google Pixel 7a. Buyer be warned!The phone is ok, but clunky in comparison, but my main complaint is Google's inability to manage Bluetooth. Ive had multiple Garmin watches over the years, and you pair t...

C-J-O by Investigator
  • 1881 Views
  • 8 replies
  • 2 Helpful

Broadband still down

1 week now without any Internet connection 3 separate times engineers have come out and yet still not been fixed. Smart hub still yellow light. Had no updates when it will be fixed just been left in the dark as usual 

Eeisbad21 by Investigator
  • 38 Views
  • 4 replies
  • 1 Helpful