Community Activity

Resolved! Not sure if possible. Sky Router

Thought I would ask a question, not sure if possible.So I have signed up with EE for the 1.6gbps and Smart Hub Pro Wifi 7.Initially due to install this week, but got a new date of 27th June. Wifi is weak, so the fact Im getting a Smart Wifi Pro devic...

RobBark8 by Valued Contributor
  • 661 Views
  • 41 replies
  • 6 Helpful

Recurring WiFi 7 issues

Having had my 1.6gbps service with EE for 6 months now, I'm largely disappointed with it and wish I'd made more of a fuss at the start when I was experiencing issues. With hindsight, I should have exited the contract but now I'm stuck. I have various...

Why is contacting EE a nightmare?

I've been trying all morning to get through to anybody helpful to see if I can add an extra device to my bill, yet I keep getting hit with holds, then told they can't access my account to check if i'm eligible BUT they can offer me broadband! I've tr...

No signal being received on iPhone 12

Hello,My son has put his SIM card into a spare iPhone 12 that belonged to another family member and is not receiving any mobile service to it (unable to receive or make calls/send text messages).The WiFi works fine.I have tried many of the suggestion...

refund

when will my refund be at my address  [Mod edit: move to new thread & update title]

EE Smart 4G Hub

Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.

jockwav1 by Established Contributor
  • 174 Views
  • 12 replies
  • 1 Helpful

Openreach fiber checker wrong

I've been trying to get full fiber for over a year and on the fiber checker it shows not available I live in a block of six flats and two of my neighbors have full fiber and all I get from openreach they need landlord permission can anyone help me wi...

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Bluechiller by Valued Contributor
  • 425 Views
  • 31 replies
  • 0 Helpful

Gaming pass

I received a free 6 month games pass with my new EE broadband contract. I don’t use this service so gifted the pass to a friend. The pass has now expired, and they are wanting to set up a new subscription. The only option they have is to go to EE to ...

Outstanding support from Aled - tech team

Dear EE,I wanted to take a moment to highlight the incredible support I received from Aled in your tech team over the past couple of days. From the very beginning, Aled was absolutely amazing. He was friendly, polite and incredibly helpful - an absol...