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EE App not working on my iPhone

sdsp
Contributor
Contributor

‎23-10-2022 11:04 PM

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I keep getting this message every time I open the My EE app. It was working a couple of days ago and then suddenly stopped. 

0 Helpful
7 REPLIES 7
STUNNERWAN
Contributor
Contributor

‎23-10-2022 11:26 PM

Delete the app and reinstall

0 Helpful
sdsp
Contributor
Contributor
In response to STUNNERWAN

‎23-10-2022 11:35 PM

I have done about 5 times. Then went to settings and did the whole clearing etc and still comes up with the same thing when I go back into the app even after deleting and reinstalling 

0 Helpful
sdsp
Contributor
Contributor

‎25-10-2022 01:48 AM

Have contacted technical support so waiting on them now. Still not working. 

0 Helpful
Christopher_G
EE Community Support Team
In response to sdsp

‎25-10-2022 08:04 AM

Keep us updated on what's happening, @sdsp.

Chris

0 Helpful
sdsp
Contributor
Contributor
In response to Christopher_G

‎25-10-2022 09:46 AM

Hi Chris, I will do as soon as the magic happens! Thanks 

0 Helpful
NeilMcD666
Visitor

‎09-11-2022 12:46 PM

Just got this app on my iphone as it seems its the only way to check on your pay n go data use for a mobile bb 4gee, but 2 days since i set it up and still getting the same login error saying app not working please reload later.

Im on o2 network and was planning to upgrade to EE on my next phone but now im having second thoughts.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to NeilMcD666

‎09-11-2022 01:37 PM

Hi @NeilMcD666,

Welcome to the EE Community. 🙂

Are you able to login to My EE via your web browser?

James

0 Helpful