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Unable to send text

I recently moved from pay monthly to pay as you go as I have recently moved abroad and wanted to keep my UK number. I had to have a new sim card sent out as there were issues around me converting old one to an eSIM. My family member activated it in t...

i_hanjr by • Investigator
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Resolved! Roaming EU or Roaming ROW

HiIm going away to the USA this week, ive got a swappable benifit i can use to switch to. So was going to switch it to Roaming to allow me to use the Data/Mins/Texts when abroad. However there are two available EU and ROW, the More info on ROW tell m...

Topped up 15 pounds but pack15 won’t purchase

I topped up 15 pounds to my number, but when i try to buy pack15, it tells me " To buy your £15 plan again, simply top up £15 and your plan will startautomatically." even though Ive just topped up already and I have enough money. I type balance to ma...

BT EE Migration

I have seemingly just been moved over from BT to EE. There have been no instructions on how to do this just quite a few texts asking if I’m enjoying my package and my bill is ready. This is beyond a joke. Is there some secret on how to migrate the ac...

New to EE

Hi guysjust moved to EE tv from virgin tv and so far I’m not impressed. TV box is over complicated. How did any else find changing over and how you finding it now????

mis-sold TV package

I decided to upgrade to fibre when it arrived in around March this year. Was clearly told on the call that my package would be the same for TV if I moved this to EE too at the same time.It then turns out that I was mis-sold the TV package as I have l...

Security passed by someone else- SIM taken out in my name

Hi,I received the following message:I got in touch via chat and it turns out a sim was ordered in my name to a completely different address. This has been cancelled by EE but of course this is extremely distressing. My EE password has been changed (i...

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