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EE App - business to personal

GDE1
Visitor

‎31-07-2025 09:32 AM

I recently moved from EE business to SIM only personal account. I can’t get the EE app to work because it thinks my account is closed. I want to use the same email address so how can I make the EE app realise I am now in a new SIM only situation? Thanks 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎31-07-2025 09:34 AM

Hello @GDE1 ,

Welcome to the community,

You will have to speak to customer service, so that they can do an account refresh and then you can log-in to the app.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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