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EE App Bug Help - Android Phone

MWF862
Investigator
Investigator

‎27-07-2023 04:25 PM

Samsung A71.

1. On start-up the app takes >15secs to get to bio login, then >20secs to load account info. Is this normal?

2. When switching back to the EE App (open in the background) all I get is a black screen. The App has to be closed and re-started to get it to work.

Both are still prevalent after a cache clean...

0 Helpful
14 REPLIES 14
Leanne_T
EE Community Support Team
In response to MWF862

‎12-10-2023 09:36 AM

Hi @Bee_kmt2223 

Are you connected to WiFi or mobile data? 

Have you tried deleting and reinstalling the app? 

Leanne. 

0 Helpful
MWF862
Investigator
Investigator
In response to Leanne_T

‎12-10-2023 10:50 AM

Connected via WiFi.

App deleted, re-installed, cache cleared.

0 Helpful
MWF862
Investigator
Investigator
In response to MWF862

‎12-10-2023 10:56 AM

Performance this morning:  App start to bio login 30secs, bio login to home page 3min 30secs. Pretty poor server access...

0 Helpful
MWF862
Investigator
Investigator
In response to MWF862

‎12-10-2023 10:58 AM

At Home page - selecting data usage takes 40 secs to show next page...

0 Helpful
Leanne_T
EE Community Support Team
In response to MWF862

‎12-10-2023 12:10 PM

Thanks for coming back to me @MWF862 

Please report this to our customer care team on 150, they can raise a support ticket for the app if needed to get this looked into. 

Leanne.

0 Helpful