EE APP

Sammy060884 · ‎15-03-2025

Anyone else unable to pay their bill via the app or we website. I have been trying since Friday to do this and still can’t!!

Leanne_T · ‎16-03-2025

Morning @Sammy060884

Thanks for coming to the community 🙂

Have you tried deleting the app and downloading the app again to see if you can view and pay the bill?

If this continues, please give us a call on 150 and the team can check everything at our end for you and help you access the billing details in your EE account.

Leanne.

View solution in original post

Schockwave · ‎15-03-2025

Hello @Sammy060884 ,

Welcome to the community,

You can do this here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Sammy060884 · ‎15-03-2025

no I can’t as this just comes up every time I try . I pay my bill this way every month but this month I have been unable to

Northerner · ‎15-03-2025

Hi @Sammy060884

Other ways to pay can be found here or just call 150 or set up a direct debit.

https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎16-03-2025

Morning @Sammy060884

Thanks for coming to the community 🙂

Have you tried deleting the app and downloading the app again to see if you can view and pay the bill?

If this continues, please give us a call on 150 and the team can check everything at our end for you and help you access the billing details in your EE account.

Leanne.