Community Activity

Mains Power Back-up for Smart Hub

I live in rural East Devon. At home we enjoy an excellent full-fibre service but the mobile coverage is poor so we connect over WiFi. The recent storms severely disrupted mains power and we had one 12-hour blackout an a few shorter outages.  I noted,...

Data and wifi issues

My friend is having an issue with data and wifi where it says he's connected to 5g but there's no connection provided so he's unable to access anything needing WiFi or data apart from sending texts, he's tried restarting the phone and doing a full ne...

very big problem

Hello,    I am writing this formal complaint regarding the extremely unpleasant experience I have had with your internet services and the way I have been treated by your customer support department.   After cleaning the paving in front of my house, m...

Roaming in the USA

I'm in the usa and have the same problem,  why is this happening?  

Iain_71 by Visitor
  • 11 Views
  • 1 replies
  • 0 Helpful

Phone with eSIM destroyed

I'm currently in California. I have an EE account with credit. The number was attached to an eSIM in a phone that was destroyed in the Eaton Fire on Jan 7th (along with my house and everything in it!).I have an unlocked phone I could attach the numbe...

sipehava by Investigator
  • 21 Views
  • 1 replies
  • 0 Helpful

Fiber to the cabinet

HiDo EE still do this as when i try to search Broadband deals it just gives me Full Fibre broadband deals. I only do basic online stuff so don't really need Full fibre & FTTC is less hassle i guess.Thanks

gazmix_1973 by Valued Contributor
  • 374 Views
  • 18 replies
  • 6 Helpful

Resolved! upgrade cancelled

Hi,Logged into EE website as i knew i was able to upgrade, went through the process chose a new phone and airtime, added a trade in which it accepted and went through all of the other bits to finish the order, recieved email to say the order is recei...