Device plan Bills/Payments

ClareD76 · ‎06-04-2025

Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd already changed the plan's DD date and thought it was meant to automatically change both DD's. But it doesn't.

Ali_A · ‎07-04-2025

Hi @ClareD76

When you call Customer Service on 150, ask for the Flex Pay billing team, they will be able to align your Device DD date to match your bill DD date. And also make sure both dates are after pay day.

Ali

View solution in original post

Northerner · ‎06-04-2025

Hi @ClareD76

Give CS a call on 150 and they will change the date. You may need to pay the difference between the date changes.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

ClareD76 · ‎06-04-2025

I thought that. But when I called, the lady couldn't change the date either. It wouldn't let her.

Ali_A · ‎07-04-2025

Hi @ClareD76

When you call Customer Service on 150, ask for the Flex Pay billing team, they will be able to align your Device DD date to match your bill DD date. And also make sure both dates are after pay day.

Ali