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Data gifting not working

wosoman
Visitor

Very frustrated as data gifting consistently not working. I have sent hours waiting for help on the phone and on the chat line but still no solution. I go Ave also made a complaint but got not reply. Can someone please assist? Thanks.

7 REPLIES 7
Jon_K
Former EE Employee

Hi @wosoman.

 

Have you tried both the app and online?

 

What happens when you try to gift data?

 

Jon

I also have trouble to gift data to my son. I was trying for 2 days now on the app and on the site but not let me. Please can you help us. Thank you in advance 

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Jon_K
Former EE Employee

Hi @MariyaPh.

 

Have you been able yo gift data to your son previously?

 

Can you try online too?

 

Jon

No, he just have his phone and card. I buy for him sim only and we are  me, my husband and him in one account. I can give to my husband, and my husband can give to me but non of us can give to my son number. Thank you in advance for your help 

James_B
EE Community Manager
EE Community Manager

Hi @MariyaPh,

Are you able to gift data to your son via My EE online?

James

Rooblack
Visitor

I am having a problem gifting both on the app and online at the moment regardless of which number I try it says "we'll have it fixed soon".  It's been like this for hours.

James_B
EE Community Manager
EE Community Manager

Hi @Rooblack,

If you're seeing this issue in both the app and My EE online, please get in touch with Customer Care so our Technical Support Team can help.

Thanks

James