19-09-2023 09:00 AM
Anyone else unable to gift data since yesterday? deleted and reinstalled the app still gives the errors message gifting failed
19-09-2023 11:15 AM
Hi @G_J_W
Thanks for coming here.
Can you log into your My EE account online and see if you can gift data, does this work for you?
Leanne.
19-09-2023 12:10 PM
can’t even see the option when I log onto the online account
19-09-2023 12:19 PM
Hi @G_J_W
Do you have the option if you select Plans and Subscriptions then Data Gifting within Do more?
Leanne 🙂
19-09-2023 12:50 PM
There’s no option to gift data under do more.
19-09-2023 12:54 PM
In this case, please give us a call on 150 and the team will get this looked into and gift the data for you @G_J_W
Leanne.
20-09-2023 10:22 AM
I called 150, sent a text, which i clicked, it then didn’t work and told me to call 150 again, what’s going on with your support? the apps down, the website doesn’t work and you can’t get through to 150?
20-09-2023 10:31 AM
Hi @G_J_W
I am very sorry to hear this.
Please try us again and the team will get this looked into for you.
You can also message us using the start conversation option here - Contact us about your mobile phone (ee.co.uk) which will show when available.
Leanne.