Content unlock

Azik_isay · ‎12-10-2023

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Mod edit: [please don't post personal information on the community].

Amanda0905 · ‎21-07-2025

I am a pay monthly customer and I cannot pay for a subscription via text like I always have done

XRaySpeX · ‎21-07-2025

@Amanda0905 : Follow Switching Content Lock OFF or ON .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Debbie_G · ‎21-07-2025

Hi @Amanda0905.

Welcome to the community.

What subscription are you trying to pay for by text?

Have you received any message in response?

Debbie

wolek2357 · ‎30-11-2025

I am on contract

Peter_W · ‎30-11-2025

Good morning @wolek2357.

Welcome to the EE Community!

If you check out our help article here, this should give you all the details you need for how to remove Content Lock for a pay monthly contract 😊

Peter