WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?
If you text 'ALL PACKS' to 150 then you'll be able to see the full range of options for your next pack. If you've already started this pack then you can switch on your next pack.
Email is important, in that it gives you a 'paper trail' of what was said by whom. You are constantly being told that calls are recorded, but the customer has no access to that.
Don't worry, even if you get as far as them saying somebody will call in 15 minutes, they don't. The only way is to waste £2 on a postage stamp and raise a formal complaint.
Our contact information can be found on our contact us page. When calling, press option 1 to use our digital menu in a link sent by text or option 2 to use the traditional voice menu to get to the right department.
There's also a live chat service for pay monthly mobile customers under the 'help' section of the EE app.
Having the same problem, They keep saying to phone 150 but how when they've cut my number off & there's no one to actually talk to or with about the problem to get it fixed
