Contact a human

[AnnoyedcustomR]

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT? 

[lillyweston]

i bought a £10 ee top up and it isn’t working for example i turn on my data and it doesn’t work but i can call people but not message them on messages and i have turned my phone on and off to re set it and it still doesn’t work please help !!

[Ali_A]

Hi @lillyweston 

Have you purchased a pack with the £10 topup? 
You can find out more about how to do this Text services for pay as you go mobile

Ali  

[Kaviyapriya]

Hi my drict debit is not working

[Ali_A]

Hi @Kaviyapriya 

In which way is your Direct Debit not working? 

If you need help setting up or changing your Direct Debit details just visit Set up and change your Direct Debit with EE for mobile or broadband payments. 

Ali 

[Mariam26]

Hi, I cant seem to reach them via call, can I lay a complaint here

[Peter_W]

Welcome to the Community, @Mariam26 

If your query is related to an EE Mobile account, you can also try speaking with our team via our messaging service.

Just head to the Help section of the EE app and select 'talk to us'.

Also whilst we can't log complaints directly via these forums, if you'd like to find out more about our complaints process and how you can raise this, please check out our page here:

ee.co.uk/help/contact-ee/complaint

Peter

[ms008]

Trying to speak to someone other than robot to re-set voicemail PIN - going round in circles. I think i might join Giff Gaff or Crafty....like 

[Peter_W]

Hey there, @ms008 

Welcome to the Community 😊

When you give us a call, you can initially press 2 to bypass the visual option and go straight to our main menu. 

From there if you follow the options towards mobile billing, you should be able to get this sorted out.

Peter

[robinianspencer]

My date of birth is 19xx-xx-xx, not 19xx-xx-xx

[Mod edit: Kindly refrain from sharing your private details in public discussions.]

[Lesley_W]

Hi @robinianspencer 

Welcome to our community. 

If you need to update your personal details as they are incorrect, please get in touch with our customer care team so they can help with this. 

Lesley